Big News!
I returned home yesterday to a lovely surprise: a personalized letter from Taco Bell--every girl's dream come true. Just seeing that purple and golden bell made my day. I'm pasting the enclosed letter to this post. Unfortunately the coupon for any one item free would not paste. I guess they know that could turn into a profitable counterfit business--which of course was not my intention.
I was hoping for a $25 gift certificate, if anything, but I am pleased with something. Erin wanted me to receive 10, or at least 2, free things but hey, we will take what we can get. And we'll be getting that something tonight!
here's the letter:
Taco Bell Corp.
Taco BELL,
March 11,2006
Elizabeth Moran
Dear Elizabeth Moran,
Thank you for taking the time to contact us regarding the accuracy of your order at Taco Bell.
Comments from our customers are very important to us, and we appreciate yours.
At Taco Bell, we strive to ensure that ail of our restaurants meet every customer's expectations. So
when a valued customer like you, takes the time to contact us, we take it seriously. For this reason,
1 have forwarded your comments to the appropriate team members in order to help us toward
continuous improvement. The information you provided will help us in our efforts to ensure order
accuracy.
Once again, thank you for your comments. Please accept our apologies for any inconvenience you
may have experienced. We hope you will accept the enclosed as a token of our appreciation for
your comments. We look forward to welcoming you back to the great taste of Taco Bell.
Sincerely,
Scat.ra
Guest Service Representative
ID: TB2010-Y351001-4453126
We Care!
I was hoping for a $25 gift certificate, if anything, but I am pleased with something. Erin wanted me to receive 10, or at least 2, free things but hey, we will take what we can get. And we'll be getting that something tonight!
here's the letter:
Taco Bell Corp.
Taco BELL,
March 11,2006
Elizabeth Moran
Dear Elizabeth Moran,
Thank you for taking the time to contact us regarding the accuracy of your order at Taco Bell.
Comments from our customers are very important to us, and we appreciate yours.
At Taco Bell, we strive to ensure that ail of our restaurants meet every customer's expectations. So
when a valued customer like you, takes the time to contact us, we take it seriously. For this reason,
1 have forwarded your comments to the appropriate team members in order to help us toward
continuous improvement. The information you provided will help us in our efforts to ensure order
accuracy.
Once again, thank you for your comments. Please accept our apologies for any inconvenience you
may have experienced. We hope you will accept the enclosed as a token of our appreciation for
your comments. We look forward to welcoming you back to the great taste of Taco Bell.
Sincerely,
Scat.ra
Guest Service Representative
ID: TB2010-Y351001-4453126
We Care!
posted by Elizabeth at 9:48 AM
3 Comments:
This is great news...hopefully those folks at the TB/KFC on 14th street will take note. I've never heard of anything so ridiculous...25 cent for beans? Whateves.
I am definately impressed...that's good timing for a large corporation. Unfortunatly the headquarters are in Irvine, California and I dont want you moving there...how about sticking to the letter writing for now....maybe getting some more coupons...eh?
the person's name is scatra? taco bell's representative? do they care?
Post a Comment
<< Home